I caught the bus today and somehow got chatting to the driver. He went on a rant about the giant floor to ceiling windscreens buses use. They cost $3,000 a pop and because of the height of the bus, often get cracked on tree branches etc.
The bus driver thought it was a stupid idea, and that the windscreen should consist of two panes of glass so even if one gets cracked, the replacement will be cheaper and the damage generally limited to the top part of the screen so visibility isn’t impaired.
He made the comment “No bus driver would have designed a window like this”
It makes you wonder how we still manage to design and produce products without the users driving or even being involved in the process.