Category Archives: Customer Experience

We launch LittleBlackFrock!

(Slightly delayed announcement) LittleBlackFrock has been the cause of many a late day to work in the past few weeks… It’s the answer to many issues I (and others??) have to buying clothes. Girls love fashion, some girls are extremely good to putting together outfits that rock, and that Id never have thought of on […]

The Sevens: Not such a bad thing after all.

I’m a huge Sevens fan. I look forward to it every year. (For those not in NZ, the NZ Sevens is a rugby tournament, that has turned into a massive, 2 day costume party. The general consensus is that girls go wearing as little as possible, and boys go as girls.) And every year, before […]

Power Kiwi takes on the Fast 50!

A year on from Powershop taking out the award for being New Zealand’s fastest growing company in the Deloitte Fast50 awards (winning with with a record growth percentage of 5280.41%!!), PowerKiwi is following on their coattails! Powerkiwi is an entrant this year and are looking forward to the results, which are announced tonight. We want […]

Million dollar mouse: Flower Power donates $1,000

Thanks to all our Flower Power customers. On your behalf, we just donated $1,000 to eradicate mice off the Antipodes Islands, which matched dollar for dollar by Gareth and Jo Morgan, means thats $2k towards the million dollar target. We think its a pretty awesome cause, and love the fact that instead of thinking the […]

Webstock. Go next year.

Disclaimer: It occurred to me as I was wondering if I needed to pack my own lunch, that I had never, until late last week, been to an actual real life conference. This means I have nothing to compare Webstock to, though anecdotal evidence suggests that most conferences struggle to contain their participants whereas Webstock […]

Delivering Exceptional Service

Thanks @milesfinlay for pointing out this brilliant article on customer service. I completely agree. People enjoy working with other people. Regardless of whether they are the cleaner or the CEO, there is no joy in working with people in an isolated business situation. It’s probably why people generally form groups of friends at work. I […]

iPoint2: Stay pointing in the right direction!

Disclaimer: I did design this app, so am very biased :) However, it IS cool. iPoint2 is super simple, all it does is allow you to plot locations, and then, wherever you are, it will point to any of your saved locations and tell you the direction and distance you need to go to get […]

$1000 charity giveaway

A few years ago, when we set up Flower Power on Powershop, one of the big drivers was being part of a big change in an industry that seems to quiver in fear at the thought of progress. Powershop is a huge success story, with around 40,000 customers by the end of August this year, […]